Help
The answers you're looking for.
Open so you don't have to wait for an email reply for the basics.
Support Services
After launch, we don't disappear.
Warranty Period
Eight weeks after launch: defect fixes at no extra charge.
Monthly Maintenance
Monitoring, dependency updates, and a fixed development hour quota.
Emergency Support
A dedicated channel for production incidents, with an agreed response time.
FAQ
The questions we get most often.
The Data Can't Leave The Office. Is That Possible?
Yes. We run open models on your own infrastructure, with cost and quality tradeoffs explained upfront.
AI Engineering
How Long Until It's Usable?
A testable prototype usually takes 3 to 4 weeks. A production version with evaluation takes 8 to 12 weeks.
AI Engineering
Do We Have To Replace Our Current System?
No. We connect to your existing system via API, database, or file, whichever is most stable.
AI Automation
Who Owns The Code?
You do, from the first commit. The repository lives in your organization, not ours.
Software Development
Can You Continue An Existing Project?
Yes, after a one-week audit to assess the code's condition and risks.
Software Development
Why Not Pure Native?
For most business apps, one codebase cuts cost in half without losing the native feel. If your needs are hardware-heavy, we recommend native and say so upfront.
Mobile Development
Can You Help With The App Store Process?
Yes, including account setup, assets, and handling review rejections.
Mobile Development
Documentation
Handed over, not published.
Every project ships with an operational runbook, API documentation, and architecture decision records. All of it goes into your repository, not our portal.
System Status
All services normal.
Per-client status pages are available in each environment. For urgent issues, email rekantech.official@gmail.com.
Punya masalah yang layak dibedah?
Ceritakan situasinya. Kalau bukan kami yang paling tepat, kami bilang dan tunjukkan arah lain.